Monitor Staff Performance
Monitoring staff performance can be formal and informal. You will need to institute periodic performance reviews to help you plan…
Develop and Manage Quality Customer Service Practices
The key for businesses in the service industries to ensure repeat custom, consumer loyalty and profitable, long term business survival…
Manage Meetings
In order for meetings to be effective they must be well controlled by the person in charge. It is essential…
Manage Employee Relations
Work teams are the lifeblood of a business. Most people prefer a harmonious workplace and the different demands, expectations and…
Handle and Serve Cheese
Learn everything you need to know about cheese categories and their requirements for storage and handling.
Develop and Implement a Business Plan
The business plan will describe how you will manage the financial operations of the business, market your business in a…
Communicate in the Workplace
When sharing information with others, there are two major steps: sourcing the information using research and communicating that information using…
Clean Glass Surfaces
Glass must be treated differently from other surfaces and you must use the correct cleaning equipment and chemicals. Glass that…
Make a Presentation
As a manager you will need to make numerous presentations in a number of different situations. Presentations may occur for…
Clean Wet Areas
Keeping the venue clean and well-maintained is a significant and serious aspect of any Hospitality operation. Hospitality venues also have…
Clean Premises and Equipment
The condition of the property and its upkeep are important, as guests immediately form an impression of the business, based…
Implement and Monitor Work Health and Safety practices
Establishing an effective WHS system is not only a legal requirement for ensuring safety, it is also makes economical sense.…