Interact with Customers

Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…

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Work Effectively in Hospitality Service

This module describes the performance skills and knowledge required to provide effective hospitality service to customers during service periods. Components…

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Serve Food and Beverages

Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…

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Provide Responsible Service of Alcohol

This module will update your staff that responsible serving and selling is about minimising excessive alcohol consumption and therefore minimising…

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Operate and Monitor Cellar Systems

Operating and maintaining beverage dispensing systems correctly as well as the monitoring of refrigeration systems is key to ensuring that…

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Clean and Tidy Bar Areas

Online Module for Bar Cleanliness and Safety Presenting a clean and tidy bar is important to a business, as customers…

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Prepare and Serve Cocktails

Cocktails form an important part of many establishment offerings as they are seen as high end and also provide a…

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Provide Advice on Beers, Spirits and Liqueurs

Most establishments serve a range of beers, spirits, liqueurs, ciders and other alcoholic beverages. A professional bartender must have a…

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Prepare and Serve Non-Alcoholic Beverages

Non-alcoholic beverages play an important role in the product options of any Hospitality business. As they are high profit items,…

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Work Effectively with Others

Throughout your career you will probably find yourself as part of many different teams, each with a unique purpose. Regardless…

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Participate in Safe Work Practices

Safe Work Practices and Procedures Training Every hospitality business is required to provide a safe, healthy and secure workplace for…

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