Coach Others in Job Skills
In order for employees to learn new skills, they require a coach who can teach them the skills they require.…
Communicate Effectively as a Workplace Leader
As a person is promoted into a supervisor, leadership or management role their ability to accurately and effectively communicate becomes…
Contribute to Workplace Innovation
In business it is said that if you are not moving forward, you are moving backwards. All businesses need to…
Deliver a Service to Customers
Delivering a service to customers is one of the primary tasks of any business worker. Business spends big dollars on…
Deliver and Monitor a Service to Customers
This unit covers the skills to deliver a service to a customer and to monitor the level of service a…
Develop and Manage Quality Customer Service Practices
The key for businesses in the service industries to ensure repeat custom, consumer loyalty and profitable, long term business survival…
Develop Work Priorities
This unit is aimed towards a person who has responsibility at the level of a supervisor or team leader. The…
Establish and Conduct Business Relationships
Business relationships are essential to the development and ongoing success of any business venture. In the Hospitality industry, a business…
Implement Operational Plan
Often the difference between a successful business or organisation and a not so successful one is in the quality of…
Lead a Diverse Workforce
Know the Skills Required to Lead a Diverse Workforce The way companies manage knowledge, information, customer and community relations as…
Lead and Manage People
A Guide to People Management As a manager you will need to foster a team environment to improve the success…
Lead Effective Workplace Relationships
Key Training Module for Team Leaders, Supervisors and Managers This unit defines the skills, knowledge and outcomes required to use…