Key Training Module for Team Leaders, Supervisors and Managers

This unit defines the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships.

$99.00 Price

185 mins Estimated Time

Components in this Module

1 - Lead Effective Workplace Relationships

  • Introduction
  • Business Teams
  • People Management

2 - Data and Information

  • Data Information and Knowledge
  • Workplace Data and Information
  • Additional Workplace Data and Information
  • Sources of Data and Information
  • Access to Data and Information
  • Collecting Data and Information
  • Accuracy of Data and Information
  • Version Control Challenge
  • Analysing Data and Information
  • Case study: Andrea
  • Andreas Analysis
  • Checkpoint 1

3 - Share Data and Information

  • Share Information
  • Audience
  • Status
  • Get to the Point
  • Have a Clear Message
  • KISS Principle
  • Reports
  • Graphs and Charts
  • Checkpoint 2

4 - Corporate Culture

  • Corporate Culture
  • Community citizen
  • Community Issues Challenge
  • Policies and Codes of Practice
  • Diversity in the Workplace
  • Diversity as an Asset
  • Checkpoint 3

5 - Trust in You

  • Your Reputation
  • Role Models
  • Ethical Standards
  • Courtesy
  • Display Empathy
  • Privacy
  • Email Challenge
  • Confidentiality
  • Repairing a Damaged Reputation
  • Checkpoint 4

6 - Communication

  • Effective Communication
  • Open Communication
  • Listening
  • Styles of Listening
  • Listening Animation
  • Listening Challenge
  • Reply and Acknowledge
  • Use Non-discriminatory Language
  • Team Meetings
  • Brainstorming
  • Workplace Surveys
  • Customer Feedback
  • Gaining Consensus
  • Checkpoint 5

7 - Personal Qualities

  • Competent Performance
  • Leader or Manager?
  • Leadership or Management Task?
  • Leadership Styles
  • Getting the Job Done
  • Prioritising Tasks
  • Key Performance Indicators (KPI)
  • Checkpoint 6

8 - Professional Development and Networking

  • Professional Development Opportunities
  • Mentoring
  • Business Networking
  • Social Media Networking Opportunities
  • Benefits of Networking
  • Allocate Time
  • Checkpoint 7

9 - Business Development

  • Continuous Improvement
  • Monitoring Performance
  • Monitoring Involves
  • Performance Management Systems
  • Signs of Poor Motivation
  • Staff Appraisals
  • Providing Feedback
  • Guidance and Support
  • Training Development
  • Checkpoint 8

10 - Problem Solving

  • Making Change
  • Problem Solving
  • Approaches to Team Conflict
  • Managing Grievances
  • Resolving Performance Problems
  • Support Services
  • Checkpoint 9

11 - Team Support

  • Support Team Performance
  • Reward and Recognition
  • Team Building Activities
  • Checkpoint 10
  • Congratulations


No previous knowledge or experience is required.

How long?

The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

How does it work?

Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.

How do I pay?

Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.

Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

Steps to proceed with enrolling in a Course

Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.

If you have any problems or questions just call us on (02) 9635 0477 or email

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