Communicate in the Workplace

When sharing information with others, there are two major steps: sourcing the information using research and communicating that information using…

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Enhance Customer Service Experiences

This module will develop an understanding of who your customers are, which products and services they prefer and how to…

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Interact with Customers

Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…

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Provide Information and Assistance

Customer service relies on staff being knowledgeable about the products and services offered by the establishment; and also being able…

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Provide Service to Customers

The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival,…

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Show Social and Cultural Sensitivity

It is important to have an awareness and appreciation of the diversity at your workplace, both of your colleagues and…

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Source and Present Information

Research is a valuable way of keeping up-to-date with the latest trends in the industry. In a workplace setting you…

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Source and Use Information on the Hospitality Industry

As a new entrant into Hospitality, you will need to have a thorough knowledge of the industry, its customers, their…

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Work Effectively in Hospitality Service

This module describes the performance skills and knowledge required to provide effective hospitality service to customers during service periods. Components…

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Work Effectively with Others

Throughout your career you will probably find yourself as part of many different teams, each with a unique purpose. Regardless…

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