Communicate in the Workplace

When sharing information with others, there are two major steps: sourcing the information using research and communicating that information using…

View course

Enhance Customer Service Experiences

This module will develop an understanding of who your customers are, which products and services they prefer and how to…

View course

Interact with Customers

Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…

View course

Provide Information and Assistance

Customer service relies on staff being knowledgeable about the products and services offered by the establishment; and also being able…

View course

Provide Service to Customers

The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival,…

View course

Show Social and Cultural Sensitivity

It is important to have an awareness and appreciation of the diversity at your workplace, both of your colleagues and…

View course

Source and Present Information

Research is a valuable way of keeping up-to-date with the latest trends in the industry. In a workplace setting you…

View course

Source and Use Information on the Hospitality Industry

Hospitality Industry Module Online As a new entrant into Hospitality, you will need to have a thorough knowledge of the…

View course

Work Effectively in Hospitality Service

This module describes the performance skills and knowledge required to provide effective hospitality service to customers during service periods. Components…

View course

Work Effectively with Others

Throughout your career you will probably find yourself as part of many different teams, each with a unique purpose. Regardless…

View course