Communicate in the Workplace
When sharing information with others, there are two major steps: sourcing the information using research and communicating that information using…
Enhance Customer Service Experiences
This module will develop an understanding of who your customers are, which products and services they prefer and how to…
Interact with Customers
Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…
Provide Information and Assistance
Customer service relies on staff being knowledgeable about the products and services offered by the establishment; and also being able…
Provide Service to Customers
The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival,…
Source and Present Information
Research is a valuable way of keeping up-to-date with the latest trends in the industry. In a workplace setting you…
Source and Use Information on the Hospitality Industry
Hospitality Industry Module Online As a new entrant into Hospitality, you will need to have a thorough knowledge of the…
Work Effectively in Hospitality Service
This module describes the performance skills and knowledge required to provide effective hospitality service to customers during service periods. Components…
Work Effectively with Others
Throughout your career you will probably find yourself as part of many different teams, each with a unique purpose. Regardless…