Access and Interpret Product Information

A key role of Booking Agents is to sell holidays to customers. Throughout this unit we will be looking at…

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Access Information on Event Operations

Coordinating an event, you will need to have a thorough knowledge of the industry, its clients and customers, their expectations…

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Apply Knowledge of WHS Legislation in the Workplace

Work Health and Safety is a field that once was very fragmented among the states, but in recent times there…

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Book Supplier Services

Throughout this unit we will be looking at how to create customer files, identify what products need to be booked,…

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Clean and Tidy Bar Areas

Presenting a clean and tidy bar is important to a business, as customers will decide whether to stay and/or return…

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Clean Glass Surfaces

Glass must be treated differently from other surfaces and you must use the correct cleaning equipment and chemicals. Glass that…

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Clean Kitchen Premises and Equipment

Cleaning is the process of keeping your kitchen in a tidy and hygienic state. Cleaning is essential for preventing contamination…

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Clean Premises and Equipment

The condition of the property and its upkeep are important, as guests immediately form an impression of the business, based…

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Clean Wet Areas

Keeping the venue clean and well-maintained is a significant and serious aspect of any Hospitality operation. Hospitality venues also have…

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Coach Others in Job Skills

In order for employees to learn new skills, they require a coach who can teach them the skills they require.…

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Communicate Effectively as a Workplace Leader

As a person is promoted into a supervisor, leadership or management role their ability to accurately and effectively communicate becomes…

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Communicate Electronically

Businesses use email as one of the primary methods of communication because it is fast, efficient, cheap and provides a…

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