Hospitality Industry Module Online
As a new entrant into Hospitality, you will need to have a thorough knowledge of the industry, its customers, their expectations and the challenges that lie ahead.
Being knowledgeable about the industry will enable you to:
- Stay current with industry events and changes
- Provide a higher level of service
- Become a valued team member
- Offer an informed and intelligent conversation with colleagues and guests
- Understand your legal and ethical responsibilities
- Enjoy your job more
Components in this Module
1 - Educating Yourself on the Hospitality Industry
- Educating Yourself on the Hospitality Industry
- Conducting Research
- Conducting Research Video
- How To Research
- Where to Research
- Industry Associations
- The Research Process
- Checkpoint 1
- Sharing Knowledge with Customers and Colleagues
- Sharing Knowledge Video
2 - Using Knowledge in the Workplace
- Using Knowledge in the Workplace
- Hospitality Industry Sectors
- Hospitality Departments
- Current and Emerging Technology
- Checkpoint 2
3 - Connection Between Hospitality and Tourism
- Connection Between Hospitality and Tourism
- Tourism Sectors
- Domestic and International Travel
- Australia as a Tourist Destination
- Why People Travel
- Tourism Statistics
- Visitors Country of Origin 2012
- Tourist Expenditure
- Recent Impacts on Travel
- Effects of Tourism Events
- The Ripple Effect
4 - A Career in Hospitality
- A Career in Hospitality
- Hospitality Career Possibilities
- Industry Professionals Interviews
- Checkpoint 3
- Hospitality Work
- Industry Expectations
- Quality Assurance
- Continuous Improvement
- Ratings Systems
- Codes of Conduct/Ethics
- Other Quality Assurance Methods
5 - Working Legally and Ethically
- Working Legally and Ethically
- Work Health & Safety
- Inspecting a Bed
- Liquor Control
- Checkpoint 4
- Food Hygiene
- Personal Hygiene
- Gaming Regulations
Equal Employment Opportunity (EEO) and Anti-Discrimination
- Workers Compensation
- Building Regulations
- Trade Practices, Consumer Protection and Fair Trading
- Advertising Material
- Checkpoint 5
- The Environment
- Impacts of the Industry on the Environment
- Environmental Alternatives
- Community Impacts
- Child Sex Tourism
- Industrial Relations
- Checkpoint 6
- Common Ethical Dilemmas
6 - Staying Up to Date
- Staying Up to Date
- Checkpoint 7
No previous knowledge or experience is required.
The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.
How does it work?
Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.
How do I pay?
Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.
Who should do this course?
These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.
How will I be assessed?
Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.
Will I receive a certificate?
These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.
Steps to proceed with enrolling in a Course
Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.