Conduct Night Audit

The Night Auditor is an integral employee in the operations of an accommodation establishment. Night staff must be able to…

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Launder Linen and Guest Clothes

On-site laundry operations are considered to be the nerve centre of a Housekeeping Department, just as the kitchen is to…

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Prepare Rooms for Guests

The cleanliness and state of the guest room has a major impact on the guests opinion of the venue. Therefore,…

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Process Financial Transactions

Financial transactions are exchanges of payment for products or services. They form an important part of the running of a…

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Process Reservations

Accommodation employees are placed in a pivotal position to be able to influence how well the customer enjoys their stay.…

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Provide Accommodation Reception Services

The reception area is one of the most important spaces within the accommodation venue. At some stage every guest must…

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Provide Housekeeping Services to Guests

In addition to the upkeep of overall property cleanliness, the Housekeeping department plays a direct and often underestimated customer liaison…

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Provide Lost and Found Services

An organised and well-managed lost and found facility is essential for all accommodation providers. Not only will it lessen the…

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Provide Porter Service

The porters duties are particularly diverse and no two days are alike. Their job goes well beyond greeting guests and…

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Provide Room Service

For various reasons such as arriving late or having attended a seminar all day, hotel or motel guests may prefer…

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Provide Valet Service

So how does a butler/valet enhance the accommodation venue? First and foremost, their position enables guests to experience superior, personalised…

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Provide Visitor Information

Regardless of where you work, if you are in a frontline service position you will deal with visitors and may…

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