Financial transactions are exchanges of payment for products or services. They form an important part of the running of a Hospitality business. The correct recording of the sales and purchases is essential to the success of the business.

Your duties may include managing a cash float, posting charges, taking payments, issuing receipts and undertaking balancing procedures. It is important that you pay careful attention at all times, so that you can ensure accuracy of your financial transactions. Customers will not be happy if they are overcharged, or short-changed.

$75.00 Price

145 mins Estimated Time

Components in this Module

1 - Introduction

  • Welcome
  • Introduction

2 - Cashiering Terminology

  • Cashiering Terminology
  • Debits and Credits
  • Types of Documentation
  • Types of Payments and Other Transactions
  • Credit Cards
  • Process a Transaction
  • Checkpoint 1
  • Debit Cards/EFTPOS
  • Cheques
  • Advance Payments (Deposits)
  • Voucher
  • Company Charge
  • Refund
  • Foreign Currency
  • Foreign Currency Examples
  • Exchanging Foreign Currency
  • Travellers Cheques

3 - Processing Receipts and Payments

  • Managing a Cash Float
  • Managing a Cash Float Continued
  • Checkpoint 2
  • Preparing to Process Transactions in a Hotel
  • Computerised and Manual Reservations Systems
  • Computerised and Manual Reservations Systems Continued
  • Wrong Guest
  • Typical Purchases from an Accommodation Venue
  • Source Documents
  • Lost Payment
  • Accounting Memo
  • Restaurant Docket
  • Types of Accounts
  • Deposit Ledger
  • House Accounts
  • House Accounts Continued
  • Processing Transactions in a Hotel
  • Processing Transactions in a Hotel Continued
  • Posting Charges
  • Paid Outs
  • Handling Discrepancies
  • The Incorrect Department Was Charged
  • The Wrong Amount Was Charged
  • The Wrong Amount Was Charged Continued
  • The Guest Complained About the Quality of the Product/Service
  • Impact of GST
  • Checkpoint 3
  • Processing and Recording Payments
  • Interim Payments
  • Departure Payments
  • Cash Payments
  • Preparing to Process Transactions in Food and Beverage
  • Processing Transactions in Food and Beverage
  • Processing Transactions in Food and Beverage Continued
  • Taking Payments from Customers
  • Steps for Taking Payment

4 - Reconciling Takings

End-of-Shift Balancing

  • Reconciling Finances
  • Reconciliation Steps
  • Tracking Errors
  • Overs and Unders
  • Reconciliation Errors

5 - Security Measures

  • Security Measures
  • Managing Floats
  • Counting Cash
  • Counting Cash Challenge
  • Checkpoint 4
  • Transporting Takings to the Bank
  • The Trip to the Bank
  • Transporting Cash

Hold-up Procedures

  • Checkpoint 5
  • Congratulations!


No previous knowledge or experience is required.

How long?

The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

How does it work?

Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.

How do I pay?

Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.

Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

Steps to proceed with enrolling in a Course

Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.

If you have any problems or questions just call us on (02) 9635 0477 or email

No courses or modules in the cart.