The cleanliness and state of the guest room has a major impact on the guests opinion of the venue. Therefore, room attendants have a very important responsibility, as they are privileged with direct access to guests and their personal space.

$75.00 Price

160 mins Estimated Time

Components in this Module

1 - Introduction

  • The Role of Room Attendants
  • The Desired Employee
  • The Workload

2 - Commencing the Shift

  • Commencing the Shift
  • Collecting Supplies
  • Organising Trolleys
  • Loading a Trolley
  • Load a Trolley
  • Calculating Dilution Factors Challenge
  • Signing out a Key
  • Checkpoint 1
  • Attending a briefing/handover
  • Prioritising the work
  • Example of a Room Allocation Sheet
  • Room Status Codes
  • What to Clean?

3 - Cleaning Vacated Rooms

  • Cleaning Vacated Rooms
  • Gaining Access
  • Checkpoint 2
  • Entering a Room
  • Stripping the Room
  • Cleaning the Bedroom
  • Inspecting a Bed
  • Bed-Making Styles
  • Process for Making a Bed
  • Making a Bed
  • Common Cleaning Methods
  • Cleaning the Bathroom
  • Cleaning the Bathroom Continued
  • Checkpoint 3
  • Cleaning Other Areas
  • Cleaning Other Areas 2
  • Room Cleaning Order
  • Room Cleaning
  • Replenishing Room Supplies
  • Room Supplies
  • Room Cleaning
  • Vacuuming
  • Room Cleaning Procedures
  • Final Checking
  • Damage Control: Unexpected Visitors
  • Checkpoint 4

4 - Cleaning Occupied Rooms

  • Cleaning Occupied Rooms
  • Cleaning Occupied Rooms 2

5 - Other Housekeeping Procedures

  • Removing Stains
  • Removing Stains 2
  • Stain Removal
  • Do Not Disturb
  • Do Not Disturb 2
  • Lost and Found Procedures
  • Reporting Maintenance Requirements
  • Damage Control: Dodgy Breakfast
  • Dealing with Broken Furniture
  • Unusual or Suspicious Occurrences
  • Damage Control: Sleepwalker?
  • Checkpoint 5
  • Contaminated Waste
  • Syringes / Needles
  • Other Contaminated Waste
  • Contaminated Linen
  • Contaminated Waste Videos
  • Pest Control
  • Pest Identification

6 - End-of-Day Procedures

  • End-of-Day Procedures
  • Finalising the Work Allocation
  • Returning and Preparing the Trolley
  • Handing Over with the Supervisor
  • Signing in the Key
  • End-of-Shift Procedures
  • End of Service Procedures

7 - Reducing Negative Environmental Impacts

  • Reducing Negative Environmental Impacts
  • Freshwater and Wastewater Control
  • Energy Conservation
  • Waste Management
  • Hazardous Substances
  • Checkpoint 6

8 - Working Hygienically

  • Working Hygienically
  • Checkpoint 7
  • Congratulations!


No previous knowledge or experience is required.

How long?

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The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

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Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

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Step 6 – Once the course has been successfully completed, you will have access to your certificate.

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