This unit is aimed towards a person who has responsibility at the level of a supervisor or team leader. The team leader has some responsibility for the work of others and has a degree of autonomy in relation to their own work role; they are required to develop their own work schedules, work plans and establish work priorities for themselves and the team.

$95.00 Price

120 mins Estimated Time

Components in this Module

1 - Develop work priorities

  • Introduction
  • Factors in achievement

2 - Operational Plans

  • Operational Plans
  • What Will an Operational Plan Look Like?
  • Developing an Operational Plan
  • Contents of an Operational Plan
  • Kiss Principle
  • Operational Plan Challenge
  • Checkpoint 1

3 - Goals and Objectives

  • Typical Work Objectives
  • Personal Work Objectives
  • Team Goals
  • Smart Goals
  • Key Performance Indicators
  • Goals challenge
  • Impediments to your goals
  • Factors Affecting Achievement of Goals
  • Checkpoint 2

4 - Contingency Plans

  • Contingency Plans
  • Features of a Contingency Plan
  • Checkpoint 3

5 - Time management

  • Prioritising Tasks
  • Priorities Challenge
  • Reason for the task
  • Time Management
  • Timeframes
  • Procrastination
  • Planning Tools
  • Styles of Work Schedules
  • Making Schedule Challenge
  • Business Technology
  • Checkpoint 4

6 - Performance

  • Measuring Success
  • Monitor your Own Performance
  • Quality Variations
  • Staff Appraisals
  • Monitoring Performance
  • Monitoring Involves
  • Budgets
  • Sales Variance
  • Calculating Variances
  • Checkpoint 5

7 - Career development

  • Personal Responsibility
  • Job Descriptions
  • Key Selection Criteria
  • Education and Training
  • Looking Ahead
  • Development Opportunities
  • Mentoring
  • How you Look and Behave
  • Networking
  • Social Media Networking Opportunities
  • Training
  • Checkpoint 6

8 - Records and Reports

  • Record Keeping
  • Status Reports
  • Personal Portfolio
  • Checkpoint 7
  • Congratulations!


No previous knowledge or experience is required.

How long?

The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

How does it work?

Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.

How do I pay?

Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.

Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

Steps to proceed with enrolling in a Course

Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.

If you have any problems or questions just call us on (02) 9635 0477 or email

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