Lead Team Effectiveness

Modern business thinking is that people work better and more efficiently when they feel part of a Team, people also…

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Manage Conflict

Dealing with conflict is a daily occurrence and having the skills to deal with it professionally will assist you in…

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Manage Diversity in the Workplace

Managing a department or small team can be one of the most complex, yet rewarding tasks in the Hospitality industry.…

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Manage Employee Relations

Work teams are the lifeblood of a business. Most people prefer a harmonious workplace and the different demands, expectations and…

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Manage Meetings

In order for meetings to be effective they must be well controlled by the person in charge. It is essential…

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Manage Operational Plan

Whenever operational planning is taking place, it must be done with reference to the goals and objectives of the business.…

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Monitor Staff Performance

Monitoring staff performance can be formal and informal. You will need to institute periodic performance reviews to help you plan…

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Monitor Work Operations

For supervisors and managers the challenge is to ensure the highest standard of customer service while minimising costs and maximising…

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Organise and Complete Daily Work activities

Every business and every person in a job needs to get work done. Those people working in supervisory or management…

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Organise Personal Work Priorities and Development

This unit describes the skills and knowledge required to organise your own work schedules, to monitor and obtain feedback on…

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Organise Workplace Information

We live in a time when information is very valuable, so it becomes a favourable skill to collect and organise…

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Process and Maintain Workplace Information

A module designed to let you go beyond basic workplace skills Information is the lifeblood of a 21st century business.…

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