As a person is promoted into a supervisor, leadership or management role their ability to accurately and effectively communicate becomes more and more important. They will need to report and advocate for the needs of their team or department with other team leaders and managers within the business and their ability to get their message across may be the difference between success and failure.

$95.00 Price

174 mins Estimated Time

Components in this Module

1 - Introduction

  • Introduction
  • Perception
  • Effective Communication

2 - Context

  • Context
  • Vested Interest
  • Vested Interest Challenge
  • Varied Contexts
  • Reasons for Communication
  • Checkpoint 1

3 - Business communication

  • Written Information Records and Documents
  • Additional Written Information Records and Documents
  • Version Control
  • Communication Methods
  • Reply and Acknowledge
  • Social Media
  • The 5 Ws and 1 H
  • Get to the Point
  • Have a Clear Message
  • KISS Principle
  • Timeframes
  • Corporate Brand
  • Business Style Guide
  • Status
  • Role Models
  • What are Some Traits of a Good Leader?
  • Checkpoint 2

4 - Communication Environment

  • The Environment
  • Personal Space
  • Checkpoint 3

5 - Written Communication

  • Writing Effectively
  • Business Letter Layout
  • Spot the Mistake on Business Letter
  • E-mail
  • Reports
  • Reports Layout
  • Memo Layout
  • Minutes of Meetings Layout
  • Spreadsheets
  • Graphs and Charts
  • Checkpoint 4

6 - Verbal Communication

  • Verbal Communication
  • Speech
  • Listening
  • Styles of Listening
  • Test your Listening Skills
  • Asking Questions
  • Open Questions
  • Closed Questions
  • Checkpoint 5

7 - Oral Presentations

  • Giving an Oral Presentation
  • Collate and Present Information in a Logical Order
  • Plan the Presentation
  • Support Media
  • PowerPoints
  • Which PowerPoints is Most Appropriate?
  • Presentation Equipment
  • Checkpoint 6

8 - Non-verbal Communication

  • Non-verbal Communication
  • Body Language
  • Other Non-verbal Communication Factors
  • Signs
  • Checkpoint 7

9 - Barriers to Good Communication

  • Problems Associated with Communication
  • How to Overcome Communication Barriers
  • Checkpoint 8

10 - Ethics and Compliance

  • Appropriate Use
  • Privacy
  • Confidentiality
  • Privacy and Confidentiality Challenge
  • Equal Employment Opportunity
  • Use Non-discriminatory Language
  • Tactfulness
  • Special Needs
  • Courtesy
  • Netiquette
  • Checkpoint 9

11 - Record and Action

  • Communication Threads
  • Keeping a Record
  • Take Following Up Actions
  • Checkpoint 10

12 - Personal Development

  • Feedback
  • Opportunities for Improvement
  • Development Opportunities
  • Mentoring
  • Checkpoint 11
  • Congratulations
  • KISS Principle


No previous knowledge or experience is required.

How long?

The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

How does it work?

Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.

How do I pay?

Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.

Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

Steps to proceed with enrolling in a Course

Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.

If you have any problems or questions just call us on (02) 9635 0477 or email

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