Work teams are the lifeblood of a business. Most people prefer a harmonious workplace and the different demands, expectations and personalities create a wide range of issues that the manager has to deal with. Workplace Relations Laws govern the framework that applies to all parties within the establishment. Like all laws they are worded in legal terms and the manager must ensure that they understand the framework that applies to their industry segment.

$90.00 Price

145 mins Estimated Time

Components in this Module

1 - Introduction

  • Introduction

2 - Developing Strategies and Policies

  • Developing Strategies and Policies
  • HR Policies
  • IR Laws Applying to a TH&E Business
  • Industrial Relations
  • Common Terms of Engagement
  • Employment Arrangements
  • Useful Websites
  • Fair Work Act
  • EEO and Anti-Discrimination
  • EEO and Anti-Discrimination Legislation
  • Superannuation
  • Workers Compensation
  • Checkpoint 1
  • WHS
  • WHS Act
  • Codes of Practice
  • Human Resources Planning
  • Planning for Growth
  • Planning Recruitment and Retention
  • Retention Policy
  • Checkpoint 2
  • Incorporating Risk Management
  • Some Important Policies
  • Bullying
  • Sexual Harassment
  • Flexibility
  • Sustainability
  • External Economic Influences
  • Checkpoint 3
  • Understanding Employment Conditions
  • Rostering in the Hospitality Industry
  • Apprenticeships
  • Damage Control: Court Case - Training Agreement
  • Unfair Dismissal

3 - Creating a Positive Industrial Relations Climate

  • Beginning with the Induction
  • Induction Programs
  • Creating Development Plans
  • Action Plan
  • Supporting Teams and Individuals
  • Checkpoint 4
  • Communicating Industrial Relations Issues
  • Staff Representatives
  • Unionism
  • Providing Information
  • Communicating on Workplace Unrest
  • Implementing a Performance Management System
  • PMS

4 - Resolving Employee Relations Problems

  • Resolving Employee Relations Problems
  • Establishing Clear Industrial Relations Protocols
  • Grievance Procedures
  • Establishing Grievance Procedures for Employees
  • Stages of a Grievance Resolution
  • Features of a Good Grievance Procedure
  • Establishing Procedures for Dealing With a Grievance
  • Damage Control: Housekeeping
  • Alternative Dispute Resolution
  • Main Types of ADR
  • Using Professional Assistance
  • Checkpoint 5
  • Establishing Monitoring Procedures for Workplace Relations
  • Consulting Relevant Parties

5 - Managing Diversity

  • Managing Diversity
  • Reflecting Social Diversity
  • Benefits of a Socially Diverse Workplace
  • Checkpoint 6
  • Using Diversity to Enhance the Business Image
  • Promoting Diversity
  • Workplace Policies
  • Overcoming Barriers to Achieving Diversity Objectives
  • Checkpoint 7
  • Congratulations!


No previous knowledge or experience is required.

How long?

The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

How does it work?

Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.

How do I pay?

Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.

Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

Steps to proceed with enrolling in a Course

Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.

If you have any problems or questions just call us on (02) 9635 0477 or email

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