Purchase Goods
Hospitality businesses purchase a wide range of supplies throughout the week, ranging from cleaning materials to wine and beer; fresh…
Interpret Financial Information
Everyone within the organisation has an impact on the financial success of the business, from frontline service staff to department…
Produce Cakes, Pastries and Breads
Learn commodity and product knowledge, baking, equipment, nutrition, pastry/ies, yeasts, presentation and storage.
Produce Desserts
This unit looks at the role of desserts in the diet, the basic sauces, cremes and fillings needed for desserts and menu…
Produce Stocks, Soups and Sauces
To achieve flavoursome soups and sauces it is essential to start with quality ingredients. The base stock will give the…
Prepare Appetisers and Salads
Appetisers and salads are high profit menu items and as they are often the first dish that a customer receives,…
Maintain Quality of Perishables
This module covers receiving, storing, rotating and managing supplies to maintain the quality of perishable goods in the kitchen.
Launder Linen and Guest Clothes
On-site laundry operations are considered to be the nerve centre of a Housekeeping Department, just as the kitchen is to…
Prepare Rooms for Guests
The cleanliness and state of the guest room has a major impact on the guests opinion of the venue. Therefore,…
Provide Housekeeping Services to Guests
Provide Housekeeping Services to Guests In addition to the upkeep of overall property cleanliness, the Housekeeping department plays a direct…
Identify Hazards, Assess and Control Safety Risks
Identify, Assess and Control Risks in the Workplace This unit covers the knowledge required to identify workplace hazards, assess the…
Establish and Maintain a Work Health and Safety System
This module trains staff to have an understanding of hazards and risks in the workplace, including identifying, assessing and monitoring…
Interact with Customers
Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…
Work Effectively in Hospitality Service
This module describes the performance skills and knowledge required to provide effective hospitality service to customers during service periods. Components…