Provide Visitor Information
Regardless of where you work, if you are in a frontline service position you will deal with visitors and may…
Provide Information and Assistance
Customer service relies on staff being knowledgeable about the products and services offered by the establishment; and also being able…
Provide Service to Customers
The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival,…
Receive and Store Stock
Tourism, Hospitality and Events establishments receive a wide range of supplies throughout the week, ranging from cleaning materials to wine…
Control Stock
Stock control is one important facet of managing cash flow and expenditure. The need to purchase, maintain and control stock…
Manage Finances within a Budget
Online Module for Budget Management The success of a business is largely dependent on the management of income and expenditure…
Manage On-Site Event Operations
Providing on-site event management services for a complex event requires you to manage all aspects of the on-site operation. The…
Organise Event Infrastructure
It is important to have a coordinated and comprehensive plan for infrastructure to ensure that venue or site is ready…
Process and Monitor Event Registrations
Event registration is the process of monitoring and recording the attendance of participants or delegates planning to attend an event.…
Access Information on Event Operations
Coordinating an event, you will need to have a thorough knowledge of the industry, its clients and customers, their expectations…
Develop and Implement Marketing Strategies
Marketing is planned advertising, promotions, publicity, public relations and even social media interaction. Getting customers to visit your business and…
Obtain and Manage Sponsorship
This unit will provide you with the knowledge required to obtain and manage sponsorship for a business activity, product, service…
Manage Event Staging Components
This unit focuses on ascertaining the staging requirements of your event and obtaining the required resources professionally and within budget;…
Develop Conference Programs
Conferences may be organised by Professional Conference Organisers (PCOs), event professionals or meeting and conference managers from within the sponsoring…