The main role of a service team is to provide a high quality service of food and beverages to their customers.
You must consider the dining experience from the point of view of the customer – good service is service they are not even aware of. If the right things are done at the right times then the customer can have no complaints and will return to the restaurant time after time.
Components in this Module
1 - Pre-Service Organisation
- Identifying Staffing Requirements
- Example of Staff Numbers
- Example of Staffing for Time Periods
- Assigning Tasks
- Multi-skilling
- Organising Workflow
- Time constraints
- Service Styles
- Menu
- Service Periods
- Setting the Mood
- Lamps and Candle Holders
- Table Arrangements
- Pictures and Art Objects
- Positioning of Tables
- Key Points when Preparing the Table Layout
- Table Layouts for Functions
- Table Layouts for Functions Continued
- Setting Tables
- Checkpoint 1
- À la Carte Table Setting
- Table Setting
- Table dHôte Setting
- Table Layout Challenge
- Function Table Setting
- Preparing Linen
- Serviette Fold Videos
- Tablecloths
- Overlays
- Preparing the Register
2 - Managing the Service Cycle
- Service Cycle
- Welcoming Customers
- Greeting Exchange
- Seating Customers
- Seating Customers
- Greeting Customers
- Presenting Menus and Wine Lists
- Presenting the Menus
- Presenting the Wine List
- Presenting the Menu Video
- Checkpoint 2
- Making Recommendations and Taking Orders
- Taking an Order
- Using Selling Techniques
- Selling Techniques
- Advising Customers
- Relaying Orders
- Serving Apéritifs/Pre-Dinner Drinks
- Serving Bread and Butter
- Cutting and Presenting Butter
- Adjusting Tableware
- Changing the Serviceware
- Checkpoint 3
- Serving Beverages
- Providing Tray Service
- Tray Loading
- Serving Wine
- Opening Wine
- Cork Problems
- Serving Champagne and Sparkling Wine
- Opening Sparkling Wine
- Refilling Glasses
- Corkage
- Beer Presentation
- Spirit Presentation
- Liqueur Presentation
- Removing Used and Unused Glassware
- Checkpoint 4
- Working as Part of a Team
- Liaising with Other Sections
- Knowing When to Collect Orders
- Carrying Plates
- Carrying Plates Videos
- Addressing Delays and Deficiencies
- Clearing Plates
- Clearing Plates Continued
- Clearing Plates Video
- Clearing Dirty Plates
- Checkpoint 5
- Crumbing the Table
- Offering a Final Course
- Organising and Processing Accounts
- Processing Cash Payments
- Processing Credit Card/EFTPOS Payments
- Charging to a Guest Room
- Farewelling Customers
- Checkpoint 6
- Resetting Tables
- Resetting and Cleaning Up
- Service Cycle Summary
- Handling Customer Complaints
- Steps to Rectify the Situation
- Redressing Accidents
3 - Closing Procedures
- Closing Procedures
- Cleaning
- Locking Up
- Checkpoint 7
- Conducting a Briefing and Handover
4 - Legislative and Regulatory Considerations
- Legislative and Regulatory Considerations
- Food Safety
- Responsible Service of Alcohol
- Environmental Considerations
- Checkpoint 8
- Congratulations!
Pre-requisite?
No previous knowledge or experience is required.
How long?
The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.
How does it work?
Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.
How do I pay?
Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.
Who should do this course?
These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.
How will I be assessed?
Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.
Will I receive a certificate?
These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.
Steps to proceed with enrolling in a Course
Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.
If you have any problems or questions just call us on (02) 9635 0477 or email training@alliedrisk.com.au
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