Develop Keyboarding Speed and Accuracy
This unit aims to develop those keyboard skills into a more professional and faster skill. This unit is not a…
Develop Work Priorities
This unit is aimed towards a person who has responsibility at the level of a supervisor or team leader. The…
Enhance Customer Service Experiences
This module will develop an understanding of who your customers are, which products and services they prefer and how to…
Establish and Maintain a Work Health and Safety System
This module trains staff to have an understanding of hazards and risks in the workplace, including identifying, assessing and monitoring…
Handle and Serve Cheese
Learn everything you need to know about cheese categories and their requirements for storage and handling.
Identify Hazards, Assess and Control Safety Risks
Identify, Assess and Control Risks in the Workplace This unit covers the knowledge required to identify workplace hazards, assess the…
Identify Risk and Apply Risk Management Processes
Identify Risk and Apply Risk Management Processes Identifying and managing the potential risks of a business is a job role…
Implement and Monitor WHS Policies, Procedures and Programs to meet Legislative Requirements
In your workplace, you will need to meet the requirements of the Act in your state unless you are dealing…
Implement and Monitor Work Health and Safety practices
Establishing an effective WHS system is not only a legal requirement for ensuring safety, it is also makes economical sense.…
Implement Operational Plan
Often the difference between a successful business or organisation and a not so successful one is in the quality of…
Interact with Customers
Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…
Interpret Financial Information
Everyone within the organisation has an impact on the financial success of the business, from frontline service staff to department…