Coordinate On-Site Event Registrations
This unit outlines the tasks, skills and knowledge required to prepare for and perform the on-site registration of delegates or…
Create Electronic Presentations
Creating electronic presentations is a skill that greatly adds to your ability to communicate big ideas and concepts to clients,…
Deliver a Service to Customers
Delivering a service to customers is one of the primary tasks of any business worker. Business spends big dollars on…
Deliver and Monitor a Service to Customers
This unit covers the skills to deliver a service to a customer and to monitor the level of service a…
Design and Produce Business documents
The design of the business document needs to take many factors into consideration, including the style and branding of the…
Design and Produce Text Documents
The unit is not just teaching you about the various business documents, it aims to give you the skills and…
Develop and Implement a Business Plan
The business plan will describe how you will manage the financial operations of the business, market your business in a…
Develop and Implement a Food Safety Program
Hygiene and food safety is of critical importance to a business due to the potential for problems if it is…
Develop and Implement Marketing Strategies
Marketing is planned advertising, promotions, publicity, public relations and even social media interaction. Getting customers to visit your business and…
Develop and Manage Quality Customer Service Practices
The key for businesses in the service industries to ensure repeat custom, consumer loyalty and profitable, long term business survival…
Develop Conference Programs
Conferences may be organised by Professional Conference Organisers (PCOs), event professionals or meeting and conference managers from within the sponsoring…