Safety is an integral part of all Australian workplaces and Australian governments, unions and businesses take safety very seriously. In many environments the safety of customers and site visitors as well as the staff needs to be taken into consideration. Safety has become a very serious problem, enforcing stricter workplace safety laws within Australia. As…
The process involved in selecting appropriate venues and sites for an event can be broken up into 3 stages: Analysing the requirements of the venue or site Researching and sourcing appropriate venues and sites Booking and confirming arrangements
The most common question that Booking Agents are asked by customers is “how much will that cost?”. Throughout this unit we will be looking at not only how to calculate quotes, but where to source the prices and what to include on all written quotes. We also look at the importance of making profit for…
As an apprentice, your main contribution to the kitchen will be to help with the organisation and preparation of menu items. This requires a good foundation in knife skills and an ability to safely and hygienically use a wide variety of kitchen equipment. Learning how to do the fundamentals in the kitchen will provide you…
Throughout this unit we will be looking at how to create customer files, identify what products need to be booked, the booking processes for products and services, and how to finalise all bookings.
Throughout this unit, we will be discussing all the important skills necessary for you to become a successful seller of tourism products and services.
Creating electronic presentations is a skill that greatly adds to your ability to communicate big ideas and concepts to clients, customers, team members and management. The skill of creating an electronic presentation is mostly acquired by practice so while this resource will explain how to use various functions of the software, it is really only…
This unit aims to develop those keyboard skills into a more professional and faster skill. This unit is not a basic unit to teach you touch typing, it is designed to build on your existing skills to improve speed and accuracy. To build speed and accuracy you will need to be able to type using…
A spreadsheet program is a software application that organises information (data) into a grid or table of columns and rows. The data can then be analysed using mathematical formula that relates one cell to another cell or group of cells. The data can also be sorted, filtered and copied. Producing a spreadsheet document is viewed…
The design of the business document needs to take many factors into consideration, including the style and branding of the company.
It is so important that the holiday documents are professional, well presented, but most of all 100% accurate. Throughout this unit we will be learning how to interpret all the necessary information to complete many different types of tourism documentation.
This unit is not just about managing your own time and schedules, but also about managing the schedules of your colleagues, team, supervisor or other managers. You might work as a team leader and need to have meetings with team members about various aspects of production or team performance or you could work in a…