This unit covers the skills to deliver a service to a customer and to monitor the level of service a customer is receiving. Some businesses have a continuous flow of new customers who purchase once or twice and then move on, whereas other businesses develop long term relationships with their customers over an extended period…
The handling and processing of customer complaints are often a common task for many workers as complaints will occur even in a business that is managed well and operates effectively. Studying this unit will give you the theory of how to handle complaints, but real learning will come from handling customer complaints in the business…
In business it is said that if you are not moving forward, you are moving backwards. All businesses need to innovate and implement new and better ways to conduct business efficiently and create new products and services to sell to their customers. Whatever your role, you can benefit from learning some techniques to assist you…
In a modern business, there are many different pieces of equipment and technology that you need to be aware of and have familiarity with in order to communicate with others, coordinate your work with colleagues in the workplace, record data for others to use and to carry out your work in a safe and effective…
Every business and every person in a job needs to get work done. Those people working in supervisory or management positions have more influence on what work needs to be done and they will also have an expectation from their experience of how long that work should take to complete. Everybody is expected to do…
This unit describes the skills and knowledge required to organise your own work schedules, to monitor and obtain feedback on work performance and to maintain the required levels of competence to perform your job role. This unit aims to help you to be productive at work and to take control of your own personal career…
A module designed to let you go beyond basic workplace skills Information is the lifeblood of a 21st century business. Being able to collect, store and retrieve information is an essential part of almost all jobs. But there is more to information than just being available; security and backup of data also present major challenges…
Within any workplace, it is your duty to act responsibly and work in an efficient manner that gets the job done. Acting responsibly can include being aware of an upcoming shift you have, understanding your rights and obligations, following business policies, understanding your job description, acting in a non-discriminatory manner, having knowledge of the products…
Basic word processing skills are expected when working in modern business and the skill level that will be expected of you will depend on the position you hold in your workplace team. We will focus on using Microsoft Word in this resource, however most other word processing software will have similar features to Microsoft Word,…
Delivering a service to customers is one of the primary tasks of any business worker. Business spends big dollars on marketing to get customers to consider their products and services, but that is only part of the customer’s business relationship. The other part is building a relationship with the customer so that that customer will…
Learn the fundamentals of staff recruitment, selection & induction The recruitment process aims to select the right person for the job. This relies on clear identification of the job role and the required skill sets. Complicating factors exist, such as budgetary constraints, existing labour pool and conflicting personal and business needs.
As an apprentice, your main contribution to the kitchen will be to help with the organisation and preparation of menu items. This requires a good foundation in knife skills and an ability to safely and hygienically use a wide variety of kitchen equipment. Learning how to do the fundamentals in the kitchen will provide you…