In-depth knowledge of both food and beverages is extremely important, as we need to be able to explain the offerings on our menus and provide customers with advice and support for their choices. This will include understanding special diets and being aware of the nutritional needs of customers. It can be unpleasant or dangerous if the wrong type of food is served to a client.

$85.00 Price

80 mins Estimated Time

Components in this Module

1 - Maintaining Current and Up-to-Date Knowledge

  • Maintaining Current and Up-to-Date Knowledge
  • Valuable Information Sources for F&B Personnel
  • Information to Assist Daily Activities

2 - Advising on Menu Items

  • The Menu Sequence Pt1
  • The Menu Sequence Pt2
  • The Menu Sequence Pt3
  • The Menu Sequence Pt4
  • Checkpoint 1
  • Courses in the Classical Sequence
  • Menu Sequence Challenge
  • Evaluating Menu Items
  • Checkpoint 2
  • Advising Customers
  • Information to share with customers
  • Customers Choice of Dishes
  • Methods of Cookery
  • Cookery Methods Descriptions
  • Consider Dietary and Cultural Needs
  • Religion-Based Diets
  • Food Sensitivities and Allergies
  • Checkpoint 3
  • Lifestyle and Special Diets
  • Healthy Eating
  • Other Useful Information
  • Checkpoint 4

3 - Assisting with Menu Development

  • Assisting with Menu Development
  • Understanding customer expectations and trends
  • Types of Menus
  • Checkpoint 5
  • Menu Planning
  • Basic Menu Planning
  • Pricing Menu Items
  • Checkpoint 6

4 - Maintaining Current and Up-to-Date Knowledge

  • Conducting Research
  • Conducting Research Video
  • Current Trends
  • Staying Up-to-Date
  • Checkpoint 7
  • Congratulations!


No previous knowledge or experience is required.

How long?

The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.

How does it work?

Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.

How do I pay?

Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.

Who should do this course?

These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.

How will I be assessed?

Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.

Will I receive a certificate?

These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.

Steps to proceed with enrolling in a Course

Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.

If you have any problems or questions just call us on (02) 9635 0477 or email

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