Excellent communication skills will assist in the interaction with customers and will allow the sharing of in-depth knowledge about products and assist in increasing sales. Whilst conducting any tasting it is crucial to maintain products at optimum quality and all tastings must be conducted with adherence to the responsible service of alcohol laws of the relevant jurisdiction.
Components in this Module
1 - Introduction
- Introduction
2 - Tasting and Evaluating Alcoholic Beverages
- Tasting and Evaluating Alcoholic Beverages
- Characteristics of Alcoholic Beverages
- Food and Beer Pairings
- Wine
- Red Grape Varieties
- White Grape Varieties
- Rosé
- Checkpoint 1
- Fortified Wines
- Dessert Wines
- Sparkling Wines
- Food and Wine Pairing
- Food and Wine Pairing Continued
- Examples of Food and Wine Pairing
- Checkpoint 2
- Spirits
- Popular Examples of Spirits
- Food and Spirit Pairings
- Liqueurs
- Liqueur Flavour Classifications
- Food and Liqueur Pairings
- Checkpoint 3
3 - Tasting Notes and Evaluation
- Tasting Notes and Evaluation
- The Four Basic Elements of Sensory Evaluation
- The Tasting Process
- The Look
- The Bouquet
- The Taste
- Spirits
- Wine
- The Evaluation
- Flavour Wheel
- Wine Terminology
- Checkpoint 4
- Wine Growing Regions of Australia
- South Australia
- Victoria
- New South Wales and Australian Capital Territory
- Western Australia
- Tasmania
- Queensland
- Preparing for Tastings
- Product Exposure in an External Setting
- Product Sampling within a Business
- Promotions
- Training
- Checkpoint 5
4 - Setting Up and Serving Tasting Samples
- Setting Up and Serving Tasting Samples
- Setting up the Tasting Area
- Preparing and Opening Products
- Wine Service Temperatures
- Serving Temperatures Challenge
- Other Service Temperatures
- Pouring and Presenting Products
- Pouring Packaged Beer
- Pouring Draught Beer and Stout
- Pouring Beer
- Checkpoint 6
- Serving Spirits
- Pouring Spirits
- Service of Liqueurs
- Pouring Wine
- Serving Champagne and Sparkling Wine
- Serving Tasting Samples
- Collecting and Disposing of Tasting Waste
- Checkpoint 7
5 - Interacting with Customers during Tasting
- Interacting with Customers during Tasting
- Providing Relevant Information
- Encouraging Customers to ask Questions
- Answering Customer Questions
- Answering Customer Questions Continued
- Facilitating RSA during Tasting
- Implications of Not Abiding by Legislation
6 - Maintaining and Rotating Alcoholic Beverage Products
- Maintaining and Rotating Alcoholic Beverage Products
- Maintaining the Quality of Beverages
- Identifying Beverage Product Faults
- Possible Beer Faults
- Incorrect Beer Pouring
- Beer Pouring Problems
- Beer Pouring Problems Challenge
- Wine Quality Issues
- Checkpoint 8
- Congratulations!
Pre-requisite?
No previous knowledge or experience is required.
How long?
The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.
How does it work?
Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.
How do I pay?
Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.
Who should do this course?
These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.
How will I be assessed?
Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.
Will I receive a certificate?
These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.
Steps to proceed with enrolling in a Course
Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.
If you have any problems or questions just call us on (02) 9635 0477 or email training@alliedrisk.com.au
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