Take the First Step in Building a Successful Team Modern business thinking is that people work better and more efficiently when they feel part of a Team, people also find their work more enjoyable and have greater job satisfaction when they are part of an effective team that is achieving its goals that is part…
This unit is aimed towards a person who has responsibility at the level of a supervisor or team leader. The team leader has some responsibility for the work of others and has a degree of autonomy in relation to their own work role; they are required to develop their own work schedules, work plans and…
Know the Skills Required to Lead a Diverse Workforce The way companies manage knowledge, information, customer and community relations as well as their business processes, can enhance their competitive edge to deliver value to all customers, staff and shareholders alike. Businesses also operate better when their staff reflect the full range of people within the…
Often the difference between a successful business or organisation and a not so successful one is in the quality of the planning. Good plans help guide and steer managers on the right course to take and help communicate that course to the workforce or team, bringing everyone in the same direction toward a common goal….
As a person is promoted into a supervisor, leadership or management role their ability to accurately and effectively communicate becomes more and more important. They will need to report and advocate for the needs of their team or department with other team leaders and managers within the business and their ability to get their message…
Identify Risk and Apply Risk Management Processes Identifying and managing the potential risks of a business is a job role for those in senior supervisor and management positions. It requires an understanding of the industry you work in, systems management, logical and creative thinking.
Knowledge systems are all around you in the workplace and are accessed to carry out our work, to record information for our colleagues to use, to record events and transactions, to build our skills, and to assist in customer service and business outcomes.
The concept of working in teams and that workers are part of a workplace team has become increasingly important in business management. Being able to develop workplace teams that are innovative and cohesive has become an increasingly recognised skill of business managers and team leaders.
We live in a time when information is very valuable, so it becomes a favourable skill to collect and organise relevant workplace information and discard other information that is not relevant.Combining strong and accurate information with good judgement and experience gives a sound basis for good decision making in business.
This unit covers the skills to deliver a service to a customer and to monitor the level of service a customer is receiving. Some businesses have a continuous flow of new customers who purchase once or twice and then move on, whereas other businesses develop long term relationships with their customers over an extended period…
The handling and processing of customer complaints are often a common task for many workers as complaints will occur even in a business that is managed well and operates effectively. Studying this unit will give you the theory of how to handle complaints, but real learning will come from handling customer complaints in the business…
Embracing diversity involves listening and learning from different points of view and acknowledging that other people have beliefs, abilities or characteristics that we do not necessarily share but in fact cause us no harm. It is about looking at diversity as an asset not a liability.