Lead a Diverse Workforce

Know the Skills Required to Lead a Diverse Workforce The way companies manage knowledge, information, customer and community relations as well as their business processes, can enhance their competitive edge to deliver value to all customers, staff and shareholders alike. Businesses also operate better when their staff reflect the full range of people within the…

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Implement Operational Plan

Often the difference between a successful business or organisation and a not so successful one is in the quality of the planning. Good plans help guide and steer managers on the right course to take and help communicate that course to the workforce or team, bringing everyone in the same direction toward a common goal….

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Develop Work Priorities

This unit is aimed towards a person who has responsibility at the level of a supervisor or team leader. The team leader has some responsibility for the work of others and has a degree of autonomy in relation to their own work role; they are required to develop their own work schedules, work plans and…

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Identify Risk and Apply Risk Management Processes

Identify Risk and Apply Risk Management Processes Identifying and managing the potential risks of a business is a job role for those in senior supervisor and management positions. It requires an understanding of the industry you work in, systems management, logical and creative thinking.

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Utilise a Knowledge Management System

Knowledge systems are all around you in the workplace and are accessed to carry out our work, to record information for our colleagues to use, to record events and transactions, to build our skills, and to assist in customer service and business outcomes.

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Promote Innovation in a Team Environment

The concept of working in teams and that workers are part of a workplace team has become increasingly important in business management. Being able to develop workplace teams that are innovative and cohesive has become an increasingly recognised skill of business managers and team leaders.

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Organise Workplace Information

We live in a time when information is very valuable, so it becomes a favourable skill to collect and organise relevant workplace information and discard other information that is not relevant.Combining strong and accurate information with good judgement and experience gives a sound basis for good decision making in business.

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Maintain a General Ledger

This unit is designed to give you the skills and knowledge to maintain a general ledger, but is not a full software training package for all types of accounting software. The maintaining of a general ledger is now performed using specialist accounting software, but there is still a need to teach the concepts of the…

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Work Effectively with Diversity

Embracing diversity involves listening and learning from different points of view and acknowledging that other people have beliefs, abilities or characteristics that we do not necessarily share but in fact cause us no harm. It is about looking at diversity as an asset not a liability.

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Deliver and Monitor a Service to Customers

This unit covers the skills to deliver a service to a customer and to monitor the level of service a customer is receiving. Some businesses have a continuous flow of new customers who purchase once or twice and then move on, whereas other businesses develop long term relationships with their customers over an extended period…

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Process Accounts Payable and Receivable

All businesses need to process payments to suppliers and receive payments from customers; this flow of money needs to be organised, processed and recorded in a professional transparent manner so that appropriate people can verify payments that have been made or received. The key to the process is to have a systematic approach and to…

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Process Customer Complaints

The handling and processing of customer complaints are often a common task for many workers as complaints will occur even in a business that is managed well and operates effectively. Studying this unit will give you the theory of how to handle complaints, but real learning will come from handling customer complaints in the business…

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