Leadership Excellence and Management Training in Hospitality

This is a Leadership Training Course, developing leaders in a hospitality based venue.

Leaders do not hide behind formal authority, run by rules to keep you focused on efficiency and control. When people work with leaders they admire and respect, they feel better about themselves and readily commit to the vision, values and goals of the organisation. The qualities they have uplift our spirits and enhance our self esteem.

There are natural leaders and many leadership styles, most of which can be learned. Whether you are seeking a leadership and management role or are currently a leader or manager, this course will provide the necessary practical tools that can be implemented when you finish the training.

The Leadership Excellence program is designed to identify and nurture the skills of staff who are already demonstrating leadership qualities at all levels within the organisation (supervisors, sales and project teams, anyone seeking leadership skills) and are open for consideration in the venue’s development program for succession planning.

The program also realigns serving team leaders and supervisors by identifying and driving the triggers for performance management, rekindling and creating the passion that defines their contributions and value systems, in line with corporate objectives.


Temperament, ability, desire and skill sets of individual participants are assessed in line with their career expectations, ensuring further training and development gaps are identified.

The training focus is on developing the skill sets for managing frontline staff and working through the pillars of organisational leadership, management, command and control. This is to ensure that their leadership journey is aligned with corporate vision, mission and goals. Staff then need to apply these strategies to maximise team and individual performances, applying the tools provided to deal with generational diversity, staff personality traits and alignment of communication pathways.

We examine competencies, behaviour and leadership styles, showing the impacts these have on our actions and attitudes. We look at personal and group effectiveness as we develop an understanding of the needs and requirements of others.

Some of the discussion topics covered in the training include:

  • Leadership and Management
  • Leadership Styles
  • My Leadership Experience
  • Understanding Human Behaviour
  • Generational Differences
  • Organisation Culture and Roles, Mission, Vision and Values
  • Analytical Thinking Skills
  • Presentation Techniques

Leadership Excellence is about developing the individual to achieve their fullest potential and creating future leaders aligned with your corporate objectives.

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