Develop and Manage Quality Customer Service Practices

The key for businesses in the service industries to ensure repeat custom, consumer loyalty and profitable, long term business survival…

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Lead and Manage People

A Guide to People Management As a manager you will need to foster a team environment to improve the success…

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Manage Conflict

The Solution to Workplace Conflict in One Module Dealing with conflict is a daily occurrence and having the skills to…

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Manage Employee Relations

Work teams are the lifeblood of a business. Most people prefer a harmonious workplace and the different demands, expectations and…

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Manage Event Staging Components

This unit focuses on ascertaining the staging requirements of your event and obtaining the required resources professionally and within budget;…

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Manage Finances within a Budget

Online Module for Budget Management The success of a business is largely dependent on the management of income and expenditure…

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Manage Meetings

In order for meetings to be effective they must be well controlled by the person in charge. It is essential…

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Manage On-Site Event Operations

Providing on-site event management services for a complex event requires you to manage all aspects of the on-site operation. The…

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Obtain and Manage Sponsorship

This unit will provide you with the knowledge required to obtain and manage sponsorship for a business activity, product, service…

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