Develop and Manage Quality Customer Service Practices
The key for businesses in the service industries to ensure repeat custom, consumer loyalty and profitable, long term business survival…
Lead and Manage People
A Guide to People Management As a manager you will need to foster a team environment to improve the success…
Manage Conflict
The Solution to Workplace Conflict in One Module Dealing with conflict is a daily occurrence and having the skills to…
Manage Employee Relations
Work teams are the lifeblood of a business. Most people prefer a harmonious workplace and the different demands, expectations and…
Manage Event Staging Components
This unit focuses on ascertaining the staging requirements of your event and obtaining the required resources professionally and within budget;…
Manage Finances within a Budget
Online Module for Budget Management The success of a business is largely dependent on the management of income and expenditure…
Manage Meetings
In order for meetings to be effective they must be well controlled by the person in charge. It is essential…
Manage On-Site Event Operations
Providing on-site event management services for a complex event requires you to manage all aspects of the on-site operation. The…
Manage Operational Plan
Whenever operational planning is taking place, it must be done with reference to the goals and objectives of the business.…
Manage Projects
A project can be described as a one-off undertaking with a well-defined set of desired end results. A project consists…
Obtain and Manage Sponsorship
This unit will provide you with the knowledge required to obtain and manage sponsorship for a business activity, product, service…