Coach Others in Job Skills
In order for employees to learn new skills, they require a coach who can teach them the skills they require.…
Communicate in the Workplace
When sharing information with others, there are two major steps: sourcing the information using research and communicating that information using…
Conduct Night Audit
The Night Auditor is an integral employee in the operations of an accommodation establishment. Night staff must be able to…
Contribute to Workplace Innovation
In business it is said that if you are not moving forward, you are moving backwards. All businesses need to…
Coordinate Cooking Operations
Organising the kitchen to operate smoothly requires thorough understanding of the components of the catering control cycle, as well as…
Coordinate Marketing Activities
Marketing and sales are an integral part of business planning. Planning your marketing approach and establishing a clear strategy ensures…
Deliver a Service to Customers
Delivering a service to customers is one of the primary tasks of any business worker. Business spends big dollars on…
Deliver and Monitor a Service to Customers
This unit covers the skills to deliver a service to a customer and to monitor the level of service a…
Develop and Implement a Business Plan
The business plan will describe how you will manage the financial operations of the business, market your business in a…
Develop and Implement Marketing Strategies
Marketing is planned advertising, promotions, publicity, public relations and even social media interaction. Getting customers to visit your business and…
Develop Work Priorities
This unit is aimed towards a person who has responsibility at the level of a supervisor or team leader. The…
Enhance Customer Service Experiences
This module will develop an understanding of who your customers are, which products and services they prefer and how to…