Access and Interpret Product Information
A key role of Booking Agents is to sell holidays to customers. Throughout this unit we will be looking at…
Access Information on Event Operations
Coordinating an event, you will need to have a thorough knowledge of the industry, its clients and customers, their expectations…
Interpret Financial Information
Everyone within the organisation has an impact on the financial success of the business, from frontline service staff to department…
Organise Workplace Information
We live in a time when information is very valuable, so it becomes a favourable skill to collect and organise…
Process and Maintain Workplace Information
A module designed to let you go beyond basic workplace skills Information is the lifeblood of a 21st century business.…
Provide Information and Assistance
Customer service relies on staff being knowledgeable about the products and services offered by the establishment; and also being able…
Provide Visitor Information
Regardless of where you work, if you are in a frontline service position you will deal with visitors and may…
Source and Present Information
Research is a valuable way of keeping up-to-date with the latest trends in the industry. In a workplace setting you…
Source and Use Information on the Hospitality Industry
Hospitality Industry Module Online As a new entrant into Hospitality, you will need to have a thorough knowledge of the…