Develop and Manage Quality Customer Service Practices
The key for businesses in the service industries to ensure repeat custom, consumer loyalty and profitable, long term business survival…
Enhance Customer Service Experiences
This module will develop an understanding of who your customers are, which products and services they prefer and how to…
Manage Conflict
The Solution to Workplace Conflict in One Module Dealing with conflict is a daily occurrence and having the skills to…
Process Customer Complaints
The handling and processing of customer complaints are often a common task for many workers as complaints will occur even…