Access and Interpret Product Information
A key role of Booking Agents is to sell holidays to customers. Throughout this unit we will be looking at…
Interact with Customers
Service staff require good knowledge of the business and the products it sells. Staff must also know how to use…
Launder Linen and Guest Clothes
On-site laundry operations are considered to be the nerve centre of a Housekeeping Department, just as the kitchen is to…
Prepare Rooms for Guests
The cleanliness and state of the guest room has a major impact on the guests opinion of the venue. Therefore,…
Process Reservations
Accommodation employees are placed in a pivotal position to be able to influence how well the customer enjoys their stay.…
Provide Accommodation Reception Services
The reception area is one of the most important spaces within the accommodation venue. At some stage every guest must…
Provide Housekeeping Services to Guests
Provide Housekeeping Services to Guests In addition to the upkeep of overall property cleanliness, the Housekeeping department plays a direct…
Provide Information and Assistance
Customer service relies on staff being knowledgeable about the products and services offered by the establishment; and also being able…
Provide Lost and Found Services
An organised and well-managed lost and found facility is essential for all accommodation providers. Not only will it lessen the…
Provide Visitor Information
Regardless of where you work, if you are in a frontline service position you will deal with visitors and may…