Organise Workplace Information
We live in a time when information is very valuable, so it becomes a favourable skill to collect and organise…
Deliver and Monitor a Service to Customers
This unit covers the skills to deliver a service to a customer and to monitor the level of service a…
Work Effectively with Diversity
Embracing diversity involves listening and learning from different points of view and acknowledging that other people have beliefs, abilities or…
Process Customer Complaints
The handling and processing of customer complaints are often a common task for many workers as complaints will occur even…
Apply Knowledge of WHS Legislation in the Workplace
Work Health and Safety is a field that once was very fragmented among the states, but in recent times there…
Process Accounts Payable and Receivable
All businesses need to process payments to suppliers and receive payments from customers; this flow of money needs to be…
Organise Personal Work Priorities and Development
This unit describes the skills and knowledge required to organise your own work schedules, to monitor and obtain feedback on…
Use Business Technology
In a modern business, there are many different pieces of equipment and technology that you need to be aware of…
Produce Simple Word Processed documents
Basic word processing skills are expected when working in modern business and the skill level that will be expected of…
Organise and Complete Daily Work activities
Every business and every person in a job needs to get work done. Those people working in supervisory or management…
Contribute to Workplace Innovation
In business it is said that if you are not moving forward, you are moving backwards. All businesses need to…
Work Effectively in a Business Environment
Within any workplace, it is your duty to act responsibly and work in an efficient manner that gets the job…
Process and Maintain Workplace Information
A module designed to let you go beyond basic workplace skills Information is the lifeblood of a 21st century business.…
Deliver a Service to Customers
Delivering a service to customers is one of the primary tasks of any business worker. Business spends big dollars on…
Use Food Preparation Equipment/ Apply Correct Mise en place
As an apprentice, your main contribution to the kitchen will be to help with the organisation and preparation of menu…