Staff form a key asset in any business. They perform the required functions of the business and they interact with the customers. This course describes the key elements of human resources, leadership, management, recruitment, performance and scheduling staff. There are also many more interesting modules for a staff member in, or aspiring to, a management or leadership role.
Lead and Manage People
Overview of module
A Guide to People Management
As a manager you will need to foster a team environment to improve the success of the business. A key to creating a team environment is recognising both team and individual contributions to achieving the goals of the group.
People management skills can also assist you to become more adept to efficiently manage organisational issues, as well as people issues.
Estimated time to complete this module is 125 minutes.
Components in this Module
1 - Be a Leader
- Set a High Standard
- Damage Control: Workplace Gossip
- Leadership Styles
- Poor People Management
- Checkpoint 1
- Motivation
- Coercion
- Monetary Rewards
- How to Motivate People
- Motivating Staff with Positive Reinforcement
- Reward
- Reward Pt2
- Rewarding Staff
- Motivation Theories
- Drive Reduction Theory
- Theory of Needs
- Interests Theory
- Hierarchy of Needs
- Alderfers ERG Theory
- Herzbergs Two Factor Theory
- Self-Determination Theory
- Checkpoint 2
2 - Develop a Team Environment
- Types of Teams - Hospitality
- Types of Teams - Events
- Types of Teams - Tourism
- Characteristics of an Effective Team
- Common Problems Teams Encounter
- Team Makeup
- Advantages of Employee Teams
- Team Development
- Effective Team Leadership
- Team Formation
- Team Growth
- Group Dynamics
- Cohesion
- Loafing
- Checkpoint 3
- Include the Team
- Encourage Team Independence
- Praise
- Representing the Team
- Delegation
- The Delegation Process
- Levels of Delegation
- Benefits of Delegation
- Barriers to Delegation
- Overcoming Delegation Barriers
- Organise the Team
- Poor Management of Staff
- Checkpoint 4
3 - Managing Team Performance
- Managing Team Performance Video
- Monitoring Team Performance
- Key Performance Indicators
- Solve Performance Problems
- Conflict Resolution
- Mediation
- Recognise and Reward Achievements
- Formal Recognition of Staff
- Checkpoint 5
- Congratulations!
Pre-requisite?
No previous knowledge or experience is required.
How long?
The online courses are made up of a number of learning modules. Each module has an estimated time to complete them (click on the ‘i’ next to the module to get the time).
The time to complete a module can vary based on your existing knowledge of the material.
No need to finish the course in one session. You can log in and out as many times as you like, until the course end date. The course end date is shown when entering the training. The system remembers what you have completed and you can continue on from where you left off.
How does it work?
Once we receive confirmation of your payment (which could take up to 24 hours), you will receive an email with your login details. Go to the login page which will be emailed to you. Enter your details then click on the name of the course when you are ready to start.
How do I pay?
Pay with mastercard or visa through our secure PayPal internet payment facility. You can also select to ‘Generate an Invoice’ or ‘Make An Enquiry’ and we will get back to you with a group pricing as a quote or submission for you to respond to.
Who should do this course?
These courses are for anyone who wants to learn more or wants to extend their resume by becoming more knowledgable in their company.
How will I be assessed?
Each module is broken into sections with checkpoints, interactive challenges and quiz questions throughout. You are required to go through each section and answer every question correctly to be deemed competent. If you answer any questions incorrectly, you will be given feedback on which question you answered incorrectly. You can then correct your response and continue.
Will I receive a certificate?
These are non accredited corporate-based short courses and if successful you will receive a Certificate of Completion.
Steps to proceed with enrolling in a Course
Step 1 – Select a Course(s) by adding it to the Shopping Cart.
Step 2 – Pay for the course (using Paypal).
Step 3 – Once we have received the payment we will send you an email confirming your order.
Step 4 – This email will have instructions for connecting to the course, your login ID and password.
Step 5 – Complete the online course.
Step 6 – Once the course has been successfully completed, you will have access to your certificate.
If you have any problems or questions just call us on (02) 9635 0477 or email training@alliedrisk.com.au